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Why haven't I received any emails?

There are a few reasons why you may not be receiving any emails.

You may not be getting your email regularly if:

The emails are mistaken as spam

Every so often, our emails will get marked as spam or trash. Please search your spam folder and trash folder for a message from iDoneThis. Marking it as "not spam" will ensure that you receive future emails.

You've been inactive on iDoneThis

If you've been inactive on iDoneThis for a while, it's possible that your reminder emails were reduced due to inactivity. We decrease the frequency of your emails if you haven't submitted an entry or logged onto your calendar in a while.

If you think this might be the case, it's easy to find out. Just log in to your iDoneThis account. You'll get a red notification at the top of the screen telling you if your emails have been "reduced due to inactivity."

Here's how to revert your emails back to their original frequency.

None of the above?

Please email us for help.

Filed under: Email 

Need more help? email us at help@idonethis.com

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