There are a few reasons why you may not be receiving any emails.
You may not be getting your email regularly if:
The emails are mistaken as spam
Every so often, our emails will get marked as spam or trash. Please search your spam folder and trash folder for a message from iDoneThis. Marking it as "not spam" will ensure that you receive future emails.
You've been inactive on iDoneThis
If you've been inactive on iDoneThis for a while, it's possible that your reminder emails were reduced due to inactivity. We decrease the frequency of your emails if you haven't submitted an entry or logged onto your calendar in a while.
If you think this might be the case, it's easy to find out. Just log in to your iDoneThis account. You'll get a red notification at the top of the screen telling you if your emails have been "reduced due to inactivity."
None of the above?
Please email us for help.
Filed under: Email
Need more help? email us at email@example.com