Ginni is the Chief Happiness Officer.
Ginni has a background in law. But here's what's really important.
Ginni rock climbs and skis a lot. Ginni only sleeps every other night, so is always available for customer service issues. Ginni drinks a lot of energy drinks and is extremely excitable about everything. Ginni lives in NYC if you want to meet her. If you have a dog, she'll probably want to meet it too. And dog sit.
If you get an email from Ginni, it's all part of her plot to make everyone happy and she'll get really excited if you write her back or tweet at her @GinniChen.